Doctor Discount FAQs
Q. Is this insurance?
No, this is not an insurance. Discount plans provide discounted prices on a wide range of health care services and products when you utilize specific contracted providers. Discount cardholders must pay the reduced price for services at the time services are received. With PrePaidMedic, you pay reduced rates for many out-of-pocket health care services you would otherwise purchase at full price.
Q. How do I receive a discount?
Saving money on health care expenses is simple. First, you can find participating providers by using the "Provider Lookup" page on the Web site or by calling the toll-free Provider Lookup phone number on the card. Members show their membership card at the time of service. Members are responsible for paying all fees directly to the provider. You are guaranteed to save at least 20% on in-network Doctor visits that you purchase out of pocket.
Q. Are dependents included on my plan?
Yes, your entire household can receive the discounts, even children living at college!
Q. Can I use my membership when I travel away from home?
Yes, your discount plan can be used at any participating provider in the United States.
Q. What Doctors can I go to?
You can find participating providers by visiting the "Provider Lookup" on this website under Services > Doctor > Provider Lookup or calling the toll-free "Provider Lookup" phone number on the card.
Q. Can I go to a provider that does not participate?
No. Discounts are only given by participating providers. You may nominate a provider to consider becoming a participating provider by clicking on, the tab "Nominate a Provider" on our website.
Q. How long does it take to contract a new provider?
When you click on refer a provider for participation in the network by visiting and selecting "Nominate a Provider." The provider contracting department will contact the provider with information on how to apply to participate in the program. Because we work directly with the PPO networks, we are able to process provider’s signed contract within 7-10 business days. Providers must agree, however, to accept the discounted fees required by the program.
Q. If my doctor refers me to a specialist who is not in the network, do I still get a discount?
No. You must use a participating provider. You may nominate a doctor to participate.
Q. Can I use this plan even if I already have insurance?
Yes. Examples. Just go to a participating provider, show your membership card, pay the discounted fees at the time of service and ask for a copy of your bill. Then, file the claim with your insurance company to be reimbursed by them. This reduces your out-of-pocket expenses and stretches your dollar so you reach your maximums more slowly.
Q. What if I have questions on my charges?
If you have questions after utilizing a contracted participating provider click on the inquiry tab on www.prepaidmedicmall.com or fax your inquiry to (800) 538-0885. Our staff will investigate your inquiry, and you will be contacted regarding the findings.
Q. What do I do if I have a complaint about a provider?
Please email us your name, member ID, date(s) of service, provider name, address and phone number or fax us the information, along with a copy of the bill, to (800) 538-0885.
Q. Right to Examine / Cancellation
If you have reviewed the Program, and are not satisfied, return the card to the place of purchase within 5 days of the Effective Date to receive a full refund. If you have scratched off the ID Number and/or used the card, and are within 5 days of the Effective Date, download the cancel/refund form, complete and fax it to us at (847) 460-1184. The amount charged for this program will be refunded, less a $5.00 processing fee.